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Shipping and Returns

Shipping

 
UK Delivery

  • Free delivery is offered on all UK mainland orders up to 20 kg

  • For items over 20 kg, delivery will be arranged via specialist courier

    • Prices start from £75

    • Final costs vary depending on the size, weight, and delivery location

    • We will contact you to confirm delivery arrangements and costs where applicable​

Please note that very large or heavy items may require specialist handling and extended delivery times.

 

International Delivery

  • International delivery for items up to 20 kg is charged at a flat rate of £45

  • This service includes tracked delivery to most destinations

For items over 20 kg:

  • International courier delivery must be arranged separately

  • Please contact us prior to purchase at byattsmithantiques@gmail.com for a bespoke shipping quote

 

Delivery Times

  • Delivery times are estimates only and may vary depending on location, courier service, and customs clearance (for international orders)

  • We are not responsible for delays caused by customs processing, weather conditions, or courier networks

 

Customs & Import Charges (International Orders)
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  • International shipments are sent exclusive of UK VAT

  • Import VAT, customs duties, and courier handling fees may be charged by the destination country

  • These charges are the responsibility of the buyer and are not included in the shipping cost

 

Important Notes

  • All items are carefully packed to ensure safe transit

  • Tracking details will be provided where available

  • Risk of loss or damage passes to the buyer upon delivery

 

 

Returns & Refunds Policy

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​Right to Cancel (UK & EU Consumers)

You have the right to cancel your purchase within 14 days of receiving your item, without giving any reason.

To exercise your right to cancel, you must notify us in writing (for example, by email) within this 14-day period.

 

Returns

  • Items must be returned within 14 days of cancellation

  • Items must be returned in the same condition as supplied

  • Buyers are responsible for return postage, unless the item is faulty or misdescribed

  • Returns must be securely packaged and sent using a tracked and insured service

  • We cannot accept responsibility for items lost or damaged in return transit

Returns sent without prior contact may not be accepted.

 

Refunds

Once we receive and inspect the returned item, refunds will be issued within 14 days.

Refunds will include:

  • The purchase price

  • The standard outbound delivery cost (where applicable, as required by consumer law)

Refunds are made to the original payment method.

 

Antiques & Condition

All items offered for sale are genuine antiques and are sold as described. Please note:

  • Age-related wear, patina, minor marks, imperfections, and historic repairs are normal and expected

  • These characteristics are not considered faults

  • Descriptions and photographs form part of the item description

We encourage customers to review descriptions and images carefully and to ask any questions prior to purchase.

 

Faulty Items
If an item is damaged in transit, please contact us as soon as possible. Where appropriate, we will offer:

  • A full refund

  • Reimbursement of return postage

Photographic evidence may be requested to assist with assessment.

 

International Returns

For returns from outside the UK:

  • Any import VAT, customs duties, or handling fees paid are non-refundable

  • Returned items must be clearly marked as “Returned Goods” to avoid additional charges

 

Exclusions

Returns are not accepted for:

  • Bespoke or custom-altered items

  • Items damaged after delivery due to misuse, neglect, or improper handling

 

Governing Law

This policy is governed by and construed in accordance with the laws of England and Wales.

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